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0208 544 0928
Premium Quality Bedroom and Bathroom linen

Terms and Conditions

At EGYPTIAN COTTON HOUSE we will try our utmost to make your shopping experience as simple and problem free as much as possible, and we will always do our best to help wherever possible.


Purpose

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.


Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


Proof of Transaction

The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Delivery Terms

Most orders are delivered within 3 to 5 days (Except during rush periods such as Christmas, Sale or promotional events, where there can be further delays) you will receive an email on the day of dispatch, goods will be shipped using a UK courier service and should arrive between 9am and 5pm on a working day (excludes weekends and Bank holidays) If you are not in, the courier will leave you a card with their contact details so you can arrange a suitable delivery date or will leave the goods in a safe place if you instructed so when ordering. For EU Countries delivery time is 4 to 7 days.

We cannot deliver to a PO box address.


Refunds

If you return an item within 2 months of receipt, we’ll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked.

If you receive your goods in unusable or faulty condition or indeed different from those ordered we will offer you a refund or replace immediately.

Images of products on our website are for illustrative purposes only.

Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

Every effort was made to display as accurately as possible the colors of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the actual goods. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

Please note that due to the nature of cotton, colors can vary slightly from one batch to the next, we do our best to match these, but as cotton is a natural material, the dye tends to vary the final color shade. This is standard within the industry and cannot be standardized due to the nature of the products.


Delivery Errors

The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to THE MERCHANT ADDRESS.

Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


General Issues

The goods offered for sale by EGYPTIAN COTTON HOUSE LTD are only available to individuals who can make legally binding contracts. The goods are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts.

Any party engaging in illegal activities involving the use of this Web Site will be subject to civil and criminal prosecution. EGYPTIAN COTTON HOUSE LTD cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this Web Site, nor can King of Cotton guarantee that it will give notice of any illegal or inappropriate use of this Web Site.


Return OfGoods

Goods returned within 2 months from the purchase date in an intact packaging or had been repacked to an acceptable standard allowing the re-sale of the product will always be accept.

Should the product be faulty or not to specification, we will, without delays or questions, replace or refund. Please Download Returns Information Form for details. 

Goods may be returned at the expense of the customer if they are ordered in error or not suitable providing they have not been used and are packaged in original state, please Download Returns Information Form for details. 

We always want to keep things as transparent and fair as possible, so that’s why we would like to let you know that it is our policy to charge for returns. Other companies would accept returns against no charge but most companies offering this would absorb the cost in other areas like raising the price.

Goods, which are made to order, embroidered, used goods or made to measure are non-returnable.


Ordering Goods

Any order placed by you in the manner described in this Web Site is an offer by you to purchase particular goods for the price (including the delivery and other charges specified in this Web Site) at the time you placed your order.

EGYPTIAN COTTON HOUSE LTD reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any goods, an error in the price of the goods description posted on this Web Site, or an error in your order. There may be reasons why EGYPTIAN COTTON HOUSE LTD cannot fulfill your order. Therefore, your contract with EGYPTIAN COTTON HOUSE LTD only comes into existence when EGYPTIAN COTTON HOUSE LTD advises you by email that it has accepted your order and receipt of your payment has been confirmed.

Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this Web Site for any reason, including without limitation, due to any delay in delivery.


Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.


Pricing

Prices of all EGYPTIAN COTTON HOUSE LTD goods, delivery and other charges displayed on this Web Site are in British Pounds and are current at the time of issue, but may change at any time and are subject to availability. The availability of goods may change from time to time.

You are responsible for any taxes, duties or other liabilities imposed by any government or agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any goods acquired or ordered by you from this Web Site.

The amount, if applicable to you, of the Value Added Tax (VAT) will be clearly displayed when checking out and completing your order.

Please note that only one offer or discount code can be used per transaction.


Non-Waiver

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


User Information

All information provided by you when you place an order with us is referred to in these Terms and Conditions as "User Information". When you provide any User Information you are representing and warranting that all of the information provided is true and correct and you agree to indemnify EGYPTIAN COTTON HOUSE LTD for any losses, costs, expenses or damages that EGYPTIAN COTTON HOUSE LTD may suffer if any of this information is not correct.

Please consult our Privacy Statement on this Web Site for further information concerning our collection and usage of User Information. By sending us your User Information, you agree to grant EGYPTIAN COTTON HOUSE LTD the right to disclose aspects of your User Information as expressed in the our Privacy Statement. If any User Information provided by you is incomplete or inaccurate or you attempt to transmit any material of any kind to this Web Site which contains a virus, malicious computer code or another harmful component or you otherwise attempt to alter any of the content of this Web Site, or you are otherwise in breach of these Terms and Conditions, EGYPTIAN COTTON HOUSE LTD retains the right to terminate your rights to purchase goods or services from this Web Site and to prosecute you to the fullest extent of the law.

You acknowledge and consent to the disclosure by EGYPTIAN COTTON HOUSE LTD to any law enforcement agency in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction of your identity or other information provided by you to this Web Site, upon being requested to do so by that law enforcement agency.


Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.